How does the VA view Telehealth in relation to traditional in-person visits?

The VA views Telehealth as a complement to in-person care. This perspective acknowledges that while traditional in-person visits are important and necessary for certain types of healthcare needs, Telehealth offers valuable benefits that can enhance the overall care experience. By integrating Telehealth services, the VA can improve access to healthcare, especially for veterans in remote areas, and provide timely follow-up appointments, mental health consultations, and chronic disease management without the need for travel.

This approach emphasizes the balance and synergy between Telehealth and in-person visits, which allows for greater flexibility in how care is delivered. For instance, Telehealth can facilitate ongoing communication and support for veterans, while in-person visits are reserved for more complex evaluations that require hands-on examinations or procedures. This understanding helps the VA maximize healthcare delivery while addressing the diverse needs of veterans effectively.